Thank you for visiting our Web Site (“Site”). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS SITE.
These Legal Conditions govern the use of and access to this http://www.VividScent.com/ (“VividScent”) website.
Copyright, Trademark and Other Intellectual Property Protection
This Site as a whole, and all material on this Site, is protected by copyright and other intellectual property rights. See separate copyright and trademark notice for further information.
You agree that any and all suggestions, designs, concepts, photographs, testimonials, and other items or materials (except for your personal information) disclosed or submitted to VividScent through this Site or by other means (“Submissions”) are neither confidential nor proprietary to you. All submissions become VividScent’ property upon submission to VividScent. By making a Submission to VividScent, you assign to VividScent all rights, title and interests, including copyrights, in the Submission. VividScent has no obligation (i) to keep any Submission confidential; (ii) to pay you or anyone any compensation for any Submission or for using a Submission; or (iii) to respond to or acknowledge any Submission. You represent and warrant that no Submission you make will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, pri vacy or other personal or proprietary right. By making a Submission, you agree that VividScent has the right (but not the obligation) to copy, publish, distribute or use such Submission for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. You are and shall remain solely responsible for the content of any Submission you make.
This Site may contain links to other websites. VividScent is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. VividScent does not, by linking to another site, or by making reference to any third-party information, products or services, endorse those sites or materials. Any questions or comments relating to any other site should be addressed to the operator of those sites. No linking to this website is permitted without VividScent’s prior written permission.
The VividScent products depicted on this Site are representative of the VividScent collection. Not all VividScent products are shown in this Site. The style, designs and colors of the VividScent products shown in this Site may be changed without notice.
Material in this Site may contain inaccuracies or typographical errors. VividScent is not liable or responsible for any inaccuracies or errors, or for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice.
This site and the contents of this site are provided on an “as is” and “as availab le&q uot; basis. VividScent makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or trojan horses) or implied warranties of merchantability or fitness for a particular purpose, with respect to this site or its contents and expressly disclaims any representations and warranties. VividScent does not represent or warrant that the information contained in this site is accurate, complete or up-to-date, that this site is free of defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that VividScent shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.
Limitation of Liability and Indemnity
In no event shall VividScent be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if VividScent has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.
VividScent shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these legal conditions if the same is wholly or partly caused by circumstances beyond our reasonable control.
You agree to defend, indemnify and hold harmless VividScent, its affiliates and their officers, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorneys’ fees and court costs, arising from or related to your use of this Site.
English is the only language offered for the making or conclusion of any contract regarding this website or an online purchase.
Online Purchase Information
This Online Purchase Information governs purchases made through the http://www.VividScent.com/ website.
Pricing and Payment Options
Shipping and Delivery
Shipping Methods and Fees
Depending on availability, purchases may be made either directly through http://www.VividScent.com or through the assistance of a customer services support representative.
Online purchases from this section of the website may be made by anyone. Immediately after an order has been submitted, an automated sales invoice will be forwarded to the email provided to us during the order process. This sales invoice should be retained for any future references.
All products from this website are subject to availability; as necessary, we reserve the rig ht to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion.
Title to any products you order on this website, and its associated risk of loss, damage or return (due to failure of receipt of by customer) of the product, PASSES TO YOU at the point of shipment of the products with our shipping agent. We are no longer responsible for compensation, refunds or replacements after this point in time.
Pricing and Payment Options
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled within 48 hours of our attempt to communicate with you.
Prices displayed on the VividScent website are quoted in Canadian dollars, unless otherwise specified. VividScent accepts the following forms of payment for online purchases:
Credit Card Payments:
PayPal.com Online Payment:
Payments should be forwarded to the account: paypal@VividScent.com
If payments are made by credit card, the transaction will be charged to your credit card only after we have verified your card details, received credit authorization. Your credit card will not be charged at the time you submit your order. For all other payments, once payment is confirmed cleared, your order will be processed shortly after.
Sales Tax and Custom & Duties
Given that VividScent ships worldwide, we do not charge federal, state, local or county taxes on online transactions; however, it is the customer’s responsibility to ensure proper payments as required by applicable laws.
Therefore, please note that your on-screen transaction total “does not” reflect estimated tax. The actual sales tax should be calculated by you when your order is shipped. The customer is also responsible for all customs and duties at the point of entry into the country of destination.
Shipping and Delivery
All purchases are shipped with one of our shipping agents. To estimate the total delivery time for your purchase, please allow three to four business days to process your order for shipment, in addition to approximately 16 to 21 business days for delivery. Orders are processed and delivered Monday through Friday, excluding holidays. VividScent cannot be responsible for unanticipated delays.
Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive. Customers are entirely responsible for ensuring the receipt of the package, and VividScent WILL NOT BE RESPONSIBLE for returned orders due in part by customer negligence. (refer to Product Availability)
A shipping confirmation may be requested by the customer approximately three to four business days after submitting an order. In addition, we will email a sales invoice immediately after an order is placed for confirmation that your purchase had been accepted for processing. If a coupon was used to checkout, the system will not generate and will not email a sales invoice, the order will be reviewed and confirmed by one of our customer service representatives and a confirmation email will be sent in the next 24 – 48 hours after placing the order.
To ensure the security of your delivery, we are unable to provide you with details on our communications with our shipping agents. However, we can provide tracking numbers when requested to our customers once an order has been shipped. If you have questions about the delivery of your purchase, a VividScent.com customer support staff will be pleased to assist you via email at cs@VividScent.com or at 1-855-535-0535.
Damaged merchandise incurred during the course of delivery (refer to Product Availability)
All sales are Final at VividScent.com
If you wish to cancel or modify your order, please send an email as soon as possible to cs@VividScent.com or by phone at 1-855-535-0535. We will make every effort to accommodate your request; however, once a product has left our premises for processing and shipping, the purchase cannot be cancelled or modified. In this case, please refer to our return policy.
For additional assistance concerning our online store or your online purchase, please feel free to contact us via email at cs@VividScent.com or by phone at 1-855-535-0535.